Once you have given
us your brief, we will send you a quotation via email together with a booking form. The
booking form outlines the details of the assignment and indicates the client’s acceptance of our Terms and Conditions
and must be signed by the client and faxed or posted before work can commence.
If the client’s
original requirements change, we reserve the right, after consultation, to amend the original quotation. Each and every
amendment will be agreed with the client and added to the booking form as an addendum.
If you decide to
cancel your request once work has started, you will be charged for the work completed to date.
For new clients,
a deposit of 30% of the estimated cost is required prior to works commencing, the remainder to be paid on invoice after completion
of works.
Final proofreading
of all completed work undertaken by Your Virtual Office PA is the responsibility of the client. However, Your Virtual Office
PA will rectify mistakes free of charge if they are returned within 48 hours. Any
changes made by the client after submission of work that are not corrections of errors will be subject to the normal hourly
rate.
All courier charges,
fax, postage and telephone calls are charged at cost. All other stationary items
are included in the rates unless otherwise stated.
An invoice will
be submitted upon completion of work. Retainer clients will be invoiced monthly.
Payment must be
received within 7 working days from date of invoice.
Fees shall be held
fixed for the duration of the services. Your Virtual Office PA will give the
client at least 30 days notice in writing of any proposed change to fees.
One months notice
by both parties is required to terminate a retainer contract. Any outstanding
monies are to be paid immediately upon termination of contract.
Payment can be
made by direct bank transfer or cheques drawn on UK bank accounts. Any bank charges
incurred as a result of returned cheques will be charged to the client.
Your Virtual Office
PA reserves the right to charge 2.5% interest per month on overdue accounts.
Your Virtual Office
PA adheres to a strict confidentiality code at all times and is happy to sign a confidentiality agreement if necessary.
Any work produced
will be held electronically on file for the duration of the project and for 6 months thereafter.
All completed work
will be delivered via email, fax, CD or post.
Your Virtual Office PA is not responsible for the end use of any document produced or edited by us. It is the responsibility of the client to ensure that any work is used appropriately, including abiding
by any copyright laws, plagiarism laws and publishing requirements.
